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Welcome to Blue Balloon Toys! We are excited to offer you the opportunity to pre-order exclusive and highly sought-after collectibles. To ensure a smooth and transparent pre-order process, please review the following terms and conditions. By placing a pre-order with us, you agree to these terms.

  1. Pre-Order Process:
  •    To secure a pre-order, customers are required to pay a 50% advance of the total purchase price.
  •    This advance payment will be used to reserve the item directly with our distributor.
  1. Payment:
  •    The 50% advance payment must be made at the time of placing the pre-order.
  •   The remaining 50% balance must be paid in full before the item is shipped to the customer.
  •   Payment can be made through the payment methods available on our website.
  1. Reservation and Fulfilment:
  •  Once the advance payment is received, the item will be reserved with our distributor.
  •   We will notify you about the item arrival date, tentative shipment date and the balance due.
  •   Pre-order items are subject to availability from the distributor and may be delayed due to factors beyond our control.
  1. Cancellation and Refunds:
  •   Pre-orders cannot be cancelled or refunded once the advance payment has been made, as this payment is used to secure the item with the distributor.
  •   In the unlikely event that we are unable to fulfil your pre-order, a full refund of the advance payment will be issued.
  1. Customer Obligations:
  •   It is the customer’s responsibility to ensure that all contact and shipping information provided is accurate and up to date.
  •  Customers must make the remaining balance payment promptly when notified to avoid delays in shipment.
  1. Communication:
  •   Blue Balloon Toys will provide regular updates on the status of your pre-order via email.
  •  Customers are encouraged to contact us with any questions or concerns regarding their pre-order.
  1. Shipping:
  • Customers will be notified of the shipping and estimated delivery date once the item is ready for shipment.
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